I was charged for VIP — can I get a refund?Updated 2 months ago
We understand completely if the VIP isn't a good fit right now and we're here to help! Here's what you need to know regarding VIP membership charges:
If you are within your [21-day trial period]
Any charge you may see on your account during this period will automatically drop off once your membership is cancelled. Please log into the VIP Portal to cancel and allow a few business days for the charge to clear.
If you are beyond your [21-day trial period]
Membership fees are generally non-refundable in accordance with the terms and conditions agreed upon at checkout. That said, please don't hesitate to reach out to our Support Team at [email protected] — we'll do our best to review your situation and assist you accordingly.