My order was marked delivered but it’s not here!Updated 2 months ago

We're sorry to hear that! Here are a few steps to help locate your package:

• Check around your home — if no one was available at the time of delivery, the carrier may have left the package in a safe location nearby.
• Check with neighbors or building management — someone may have collected the package on your behalf.
• Verify your shipping address — double-check your order confirmation email to ensure the package was sent to the correct address.
• Allow up to 48 hours — on some occasions, packages may be marked as delivered before the delivery is fully completed.

If you've gone through the steps above and are still unable to locate your package, we recommend reaching out to your carrier directly through their official contact channels. Please note that carriers typically only share shipment details with the recipient for verification and data security purposes.

If you need help retrieving your carrier's contact details or need further assistance, please don't hesitate to reach out to us at [email protected] — we're happy to help!