How do I make a return?Updated 2 months ago

Returns must be initiated within [90 days] of receiving your order for change-of-mind returns, or within [7 days] if your item arrived damaged, defective, or significantly not as described.

How to initiate a return
Please reach out to our Support Team at [email protected] or call +1 877 308 4145 with your order number and details about the item you'd like to return. All returns require prior approval — please do not ship anything back without first receiving a Return Merchandise Authorization (RMA) from our team, as unauthorized returns will not be eligible for a refund.

Return shipping
Customers are responsible for return shipping costs on change-of-mind returns. We do not provide prepaid return labels. Please use a trackable shipping method so we can confirm receipt at our warehouse. Note that original shipping fees are non-refundable.

Condition requirements
Returned items must be in their original packaging, include all accessories and components, and show no signs of damage, tampering, or misuse. Items that do not meet these conditions may be subject to a restocking fee of [10%–20%] or may be ineligible for a refund.

Refund process
Once your return is received, our team will inspect the item within [3–7 business days]. If approved, your refund will be issued to your original payment method. Please allow an additional [7–10 business days] for your bank or card issuer to process the credit.

Non-returnable items
Certain items marked as Final Sale or Clearance are not eligible for return. Additionally, any items that have been used, modified, or are missing critical components may be refused.

For any questions, don't hesitate to reach out to our Support Team — we're happy to help!